Goldstart TEFL Service Agreement

Terms and conditions for studying with Goldstart TEFL

Goldstart TEFL Service Agreement - Terms and Conditions


The Goldstart TEFL Service Agreement shows that Goldstart TEFL is transparent about everything it does. Even though this is a lengthy document, it clearly states all terms and conditions for taking a Goldstart TEFL course. I understand that this is a service agreement between EBC Servicios Lingüísticos Europe SL., trading as Goldstart TEFL headquartered in Madrid, Spain, referred to as “Goldstart”, and myself, the applicant. This service agreement is subject to the laws of the Kingdom of Spain.


Goldstart only runs online TEFL courses.

Personal information

I guarantee that the personal information I provide for a Goldstart TEFL course is true and accurate and does not misrepresent me in any way to Goldstart. I also state that the written material in answer to any written questions is my work.

Course requirements

The Goldstart TEFL course is for anybody interested in English teaching. Our training is open to anyone, regardless of whether they are native or non-native speakers. However, we recommend that you only take the course if you are confident with your English language abilities. By enrolling on a Goldstart TEFL course, I acknowledge that I have the right English knowledge level to take the course.

Passing a course

I understand that I must achieve a passing grade within any specified course period. I acknowledge that if I do not pass a course, I must enrol and pay again.

Personal conduct

I acknowledge that if I am unprofessional, disruptive, abusive or offensive towards any Goldstart staff member, Goldstart has the right to dismiss me from the course immediately. I understand that if I am dismissed from the course for misconduct, I will not get a refund, and Goldstart will withdraw its job placement service commitment, so I will not be able to use the Goldstart job placement service.

Travel and travel arrangements

I acknowledge that I am entirely responsible for arranging my travel and that Goldstart is not responsible for any aspect of the travel arrangements I make. Furthermore, Goldstart is not responsible for: any aspect of my health, injury or death at any time.

Entry visas and work permits

I am responsible for obtaining an appropriate visa, where required, before entering into a country where I want to work. If I need a work permit, I shall contact the relevant embassy or consulate for the visa application conditions and obtain an appropriate visa before my entry. I understand that getting a visa or a work permit is my responsibility, and Goldstart cannot be held liable for my failure to secure either one.

Job placement service

I understand that Goldstart does not guarantee jobs and is not a job agency, but it does offer job guidance and assistance to all successful graduates. Goldstart will provide me with advice, interview training and help me look for a job by sending my CV to the Goldstart list of schools. I agree to present myself professionally and courteously in line with local cultural expectations and academic standards when attending job interviews. I fully understand that my success in obtaining work through the Goldstart job service is my responsibility. I understand that Goldstart makes the job introduction and that it is my responsibility to pass the interview and accept the job.

Job offers

If you are offered and accept a job based on your Goldstart certificate and later your employer decides to change the rules surrounding the acceptability of the Goldstart certificate, Goldstart cannot be held responsible for the change’s consequences. For example, if your employer insists that you take another course, Goldstart will not be held responsible for any aspect of any additional training you take.


I understand that access to a paid Goldstart course requires payment before starting the course. I guarantee that the payments I make are from my funds. If for whatever reason, a third party pays for my fees for the Goldstart course on my behalf, I confirm that the third party has agreed to such payment. I understand that I am responsible for all damages, bank fees, credit card fees, penalties or any other fees, expenses, fines and legal costs that may be associated with the un-authorise use, transfer, or disclosure of credit or bank account information (for example, but not limited to: any bank charges, disputes, reversals, refunds, legal fees, court fees, or any other fees, expenses or penalties). I agree that I am responsible for paying all bank fees, charges, and additional costs when making payments to Goldstart.


All sales are final. There are no refunds for Goldstart TEFL courses.

Discounts and special offers

Goldstart may offer discounts or special fees for selected courses from time to time. These fees are of fixed duration and ONLY apply to the special offer courses. Goldstart has special offer fees for a limited time only like all companies. If I enrolled for a course before the offer started or after it finished, I acknowledge that I am not entitled to any refund or any other type of compensation.

Correspondence with Goldstart

I acknowledge that all correspondence is done by email. Should my email address or pertinent contact information change, I shall notify Goldstart within a reasonable amount of time. I understand that it is my sole responsibility or the responsibility of my authorised representative to check for all continuous email correspondence with Goldstart.

Document delivery

I understand that it is my responsibility to ensure that I give the correct delivery details (my name, address, apartment number, etc.) to Goldstart to deliver any correspondence requiring a mail, courier, or hand delivery service. It is also my responsibility to regularly check with the place I am living to see if the Goldstart delivery has arrived. I understand that Goldstart is not responsible for any lost, misplaced or damaged correspondence (including certificates) sent to the address I gave to Goldstart. I understand that Goldstart will not pay any additional costs for replacing and resending what Goldstart originally sent to me. Goldstart sends all surface mail by standard post. If you want any other means of surface mail delivery (e.g. a courier service like DHL), you will pay all delivery charges for the item sent to you. Goldstart will inform you of the delivery cost before you make the payment.

Goldstart course information

I understand that the information in all Goldstart literature, including the Goldstart website, emails, printed material etc., is believed to be accurate. However, I understand that it may be subject to errors, changes, omissions, course availability, or special offers withdrawal without notice. I understand that it is my responsibility to contact a Goldstart representative for periodic updates as the Goldstart courses’ terms are subject to change without notice.

Course changes

I understand that to improve the course’s quality and content, Goldstart reserves the right to change any aspect of the training programme, associated services, and course fees without notice. I also understand that Goldstart has the right to correct errors relating to all written material that refers to services offered and prices.

Service Agreement acceptance

By enrolling on a Goldstart course, I hereby state that I agree to be bound by the terms of this Service Agreement.

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